Receives error on enrolling devices in Hexnode using Apple Configurator.

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I tried to enroll iPad using AC2. But now stuck as i’m receiving this error- A cloud configuration is already present on this device

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  • Hexnode

    Grace Baker


    Hey, Thanks for reaching out to us.

    The error message generally appears during device activation.

    To solve this:

    • Confirm that Find my iPhone/iPad is not turned on.
    • On your device, navigate to Settings-> Tap your name-> iCloud and turn off the Find My iPhone button if it is turned on.
    • Connect the device to the Apple Configurator.
    • Right-click the device and select Restore.

    Please check out our troubleshooting doc on enrolling iOS devices for more info.

    Grace Baker
    Hexnode MDM