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Receives error on enrolling devices in Hexnode using Apple Configurator.

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I tried to enroll iPad using AC2. But now stuck as i’m receiving this error- A cloud configuration is already present on this device

4 May 2020
Tags:
enrollment iOS

All Replies

  • Hexnode

    4 May 2020

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    The error message generally appears during device activation.

    To solve this:

    • Confirm that Find my iPhone/iPad is not turned on.
    • On your device, navigate to Settings-> Tap your name-> iCloud and turn off the Find My iPhone button if it is turned on.
    • Connect the device to the Apple Configurator.
    • Right-click the device and select Restore.

    Please check out our troubleshooting doc on enrolling iOS devices for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

    4 May 2020

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