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Receives error on enrolling devices in Hexnode using Apple Configurator.

Unified Endpoint Management Community Forums iOS Management Receives error on enrolling devices in Hexnode using Apple Configurator.

  • This topic has 1 reply, 2 voices, and was last updated 4 months, 3 weeks ago by Grace Baker. This post has been viewed 124 times
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    • #6753 Score: 0
      Garcia

      I tried to enroll iPad using AC2. But now stuck as i’m receiving this error- A cloud configuration is already present on this device

    • #6779 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      The error message generally appears during device activation.

      To solve this:

      • Confirm that Find my iPhone/iPad is not turned on.
      • On your device, navigate to Settings-> Tap your name-> iCloud and turn off the Find My iPhone button if it is turned on.
      • Connect the device to the Apple Configurator.
      • Right-click the device and select Restore.

      Please check out our troubleshooting doc on enrolling iOS devices for more info.

      Cheers!
      Grace Baker
      Hexnode MDM

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