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I’m trying to enroll a Mac in Hexnode, but the email with the macOS profile download link is not arriving. Other Hexnode emails are coming through, and our mail is on Google Workspace, so I don’t think it’s a general mail delivery issue. Without that link, I can’t download the management profile on the Mac. Do I need to configure an email server in Hexnode just to send the enrollment email, or is there another way to download the macOS enrollment profile?
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Hexnode Expert
4 days ago
Jul 17, 2026
Marked SolutionPending Review
Hello @merlynn ,
If the email is not appearing in the inbox even though Hexnode has sent it successfully, it is usually worth checking spam filtering, quarantine, routing rules, and security tools on the mail provider side.
You do not need to configure an email server in Hexnode UEM just to send enrollment emails. If the enrollment email is not reaching the inbox, you can use a direct enrollment method instead.
To enroll the Mac without relying on the email link:
- In the Hexnode UEM portal, go to Admin > Enrollment > Authentication Mode.
- Set the authentication mode to No Authentication.
- Select Default User as the user for enrollment.
- Save the changes.
- On the Mac, open Safari.
- Go to the Hexnode enrollment URL for your portal.
- Download the macOS enrollment profile.
- Open System Settings on the Mac.
- Go to Privacy & Security > Profiles, or General > Device Management depending on the macOS version.
- Install the downloaded profile.
Once the profile is installed, the Mac should be enrolled in Hexnode UEM.
Regards,
Simon Scott
Hexnode UEM
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