What's new 
Hi everyone, I’ve set the location update interval to 15 minutes for my Android devices. But I’m noticing that Hexnode only reports location when the device is actively being used. Anyone knows why?
240 Views
Replies (3)
Marked SolutionPending Review
Participant
2 months ago
Apr 16, 2026
Marked SolutionPending Review
Hmm, not totally sure, but I think it might depend on the Hexnode app’s location permission. If it isn’t allowed for all the time then tracking might stops when the device isn’t active.
Marked SolutionPending Review
Participant
2 months ago
Apr 17, 2026
Marked SolutionPending Review
I checked it and the permission is set to Allow all the time.
Marked SolutionPending Review
Hexnode Expert
2 months ago
Apr 17, 2026
Marked SolutionPending Review
Hello @benjay , thanks for reaching out.
Even with a 15‑minute interval configured, Hexnode UEM can only fetch location updates when the device meets the required conditions.
For Android devices, here are a few common checks to ensure tracking works as expected:
- Make sure the Hexnode for Work app or the Hexnode UEM – Legacy app has its location permission set to Allow all the time.
- Verify that location services are enabled.
- Confirm that the device has an active internet connection.
Let us know once these checks are done, so we can look further into the case. You can find more details in our guide on common reasons for location tracking to fail.
Regards,
Simon Scott
Hexnode UEM
Save