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An iPad that was being enrolled into Hexnode got locked because someone entered a personal Apple ID. After the Activation Lock was removed, the device started enrollment again but stayed on the Device Configuration screen showing “Scanning in progress” for around 20 minutes.
The device was originally prepared using Apple Configurator, then assigned through Apple Business so Hexnode could apply the usual configuration. APNs and the ADE token both looked valid, and the network connection seemed stable. Restarting the iPad did not move it past the configuration/scanning screen.
What is the right way to recover an iPad in this state without breaking ADE enrollment?
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