iOS VPP token renewal fails with Apple ID or location mismatchSolved

Participant
Discussion
4 weeks ago Sep 04, 2026

Our iOS VPP token in Hexnode is showing as expired, even though we expected it to be valid for much longer. I downloaded new server tokens from Apple Business Manager and tried uploading them in Hexnode, but both fail with this message: “The Apple ID or the location associated with the uploaded token does not match the current one.”

I checked Apple Business Manager, but I don’t see any matching locations or content tokens there. Is this caused by using the wrong ABM account, or is there another way to renew the existing VPP token?

Replies (1)

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Hexnode Expert
4 weeks ago Sep 04, 2026
Marked SolutionPending Review

Hi @pauel,

This error usually means the uploaded Apple VPP/Apps and Books token was generated from a different Apple Business account, Apple Account, or Apple Business location than the one originally added to Hexnode.

To renew an existing VPP token in Hexnode, the new token must come from the same Apple Business location associated with that VPP account.

Check the location currently recorded in Hexnode:

  1. Go to Admin > Apple Business/School Manager > Apple VPP.
  2. Open the existing VPP account.
  3. Note the Location shown there.
  4. In Apple Business, go to Apps and Books > Content Tokens.
  5. Download the token for the same location.
  6. Upload that token back to the existing VPP account in Hexnode.

If the location is missing in the Apple Business account you are signed into, the most likely causes are:

– The token belongs to a different Apple Business account.
– The original Apple Business location was deleted or is no longer accessible.
– You are signed in with an Apple Business role that cannot view content tokens.

A token from another Apple Business location cannot be used to renew the current VPP account in Hexnode.

Regards,
Sienna Carter
Hexnode UEM

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