iOS device stuck in a loop asking for apple account after adding notes appSolved

Hi @stevenhere,
This behavior occurs when an app assigned through Hexnode cannot be installed silently on the device.

Adding built-in Apple system apps (like Notes, which use com.apple.* bundle IDs) to the Required Apps section is the most common cause. Because these apps are already pre-installed on iOS, pushing them as a required app leaves the installation action in a pending state and triggers that repeated Apple Account prompt.

To fix this, you need to remove the app from the policy:

1. Go to Policies and open the policy associated with the device.
2. Navigate to iOS > App Management > Required Apps.
3. Remove the Notes app from the list.
4. Save the policy and allow the device to sync.

To answer your second question: No, removing Notes from the Required Apps policy will not delete it from the device. System apps are natively baked into iOS. As long as you have not explicitly restricted or hidden the app in a different configuration profile, it will remain fully visible and usable for your users.

Please let me know if this resolves the prompt loop or if you have any other questions.

Best regards,
Eden Pierce
Hexnode UEM

I can confirm this exact scenario happened to me a few months ago! I added the built-in calculator app to my required list just trying to be thorough with my baseline, and it caused the exact same Apple Account prompt loop on all my target iPads. 

Once I removed the com.apple.calculator entry from the policy and forced the devices to sync, the prompts stopped immediately. The app stayed on the device perfectly fine, just like @edenpierce mentioned.