Unable to install VPP Apps

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hello everyone, I had added some of my students as users to the Apple School Manager. I had purchased a VPP app that comprised of some excellent study materials and deployed it to the students. But they’re saying they are unable to install it from App Store. Apparently, a message is shown saying their Apple ID can’t be used to install apps. Something about it being managed and all. I’m kinda new to all this, so could someone please suggest what I must do?

Thanks in advance
Clinton

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  • Gabriel Galbraith

    Gabriel Galbraith

    Moderator

    Gabriel Galbraith

    Moderator

    Thanks for reaching out to us, @Clinton!

    This is because the students are using managed Apple IDs, which cannot be used for any commercial transactions such as in-app purchases, storage, or service purchases. So, when the students log in to the App Store with the managed Apple ID, they won’t be able to install the app purchased via VPP. They’ll probably encounter an error message “This Apple ID cannot be used to make purchases.” A quick solution for this problem is, you can push these apps via Hexnode’s app management features such as the Mandatory Apps policy and Install Application action. You can choose the VPP app and deploy it to the required devices.
    To check the features that are available for managed Apple ID in ASM, please refer to this
    blog post on the same.

    Hope this helps.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM

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    Buzz

    Participant

    Buzz

    Participant

    hey we use ABM and are now unable to purchase VPP apps. What could be the reason?

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    Buzz

    Participant

    Buzz

    Participant

    just found that VPP token expired. What now?

  • Gabriel Galbraith

    Gabriel Galbraith

    Moderator

    Gabriel Galbraith

    Moderator

    Thanks for reaching out, @Buzz!

    You can renew the VPP token (known as legacy library token) in the Hexnode portal.

    1. First, log in to Apple Business Manager.
    2. Choose Apps and Books under Settings, click on My Server Tokens and select the Download option.
    3. You can upload it in the Hexnode portal by clicking on Renew VPP Token file.

    For detailed steps, please check the documentation on VPP token renewal.

    Hope that helps.

    Gabriel Galbraith
    Hexnode UEM