FaceTime shows installed and allowed on iOS but says “Activation Unsuccessful”Solved

Hello @marien ,

FaceTime is a native Apple system app, so it usually does not need to be pushed or reinstalled through Hexnode UEM. If FaceTime is already marked as installed on the device and the FaceTime restriction is allowed in the associated policy, the “Activation Unsuccessful” message is typically related to Apple’s FaceTime/iMessage activation process rather than an app installation issue.

Try the following checks on the affected device:

1. Toggle FaceTime and iMessage off and on again:
• Go to Settings > Apps > FaceTime and turn FaceTime off.
• Go to Settings > Apps > Messages and turn iMessage off.
• Restart the device.
• Turn FaceTime and iMessage back on to trigger activation again.
2. Verify Date & Time:
• Go to Settings > General > Date & Time.
• Make sure Set Automatically is enabled.

If the date, time, or time zone is incorrect, Apple’s activation servers may reject the activation request.

3. Check network and SMS availability:
• Make sure the device has a stable Wi-Fi or cellular data connection.
• For iPhones activating FaceTime with a phone number, the cellular plan should be active and able to send/receive SMS. Apple may use SMS in the background during activation.
4. Review account-related restrictions in Hexnode:
• Open the policy associated with the device.
• Go to Restrictions > Advanced Restrictions > Allow Security and Privacy Settings.
• Make sure Modify an Account is enabled.

If Modify an Account is restricted, it may interfere with background account activation flows in some cases.

Regards,
Simon Scott
Hexnode UEM