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When remoting into a tablet the display quality is not set, once connection is applied the quality is the lowest possible, this causes tablets to zoom in, even after changing the quality to it’s highest maximum the physical tablet is still zoomed in. Request to set the tablet quality for location, per tablet, something to the highest versus starting at the lowest setting.
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Replies (3)
Marked SolutionPending Review
Hexnode Expert
3 years ago
Oct 11, 2023
Marked SolutionPending Review
Hello @Larry,
We’re sorry you’re facing this issue. Could you please share the details of your device so that we can further look into the case?
Best regards,
Chloe Edison
Hexnode UEM
Marked SolutionPending Review
Participant
3 years ago
Oct 12, 2023
Marked SolutionPending Review
Thank you for your response Chloe, we are using Samsung Android tablets, mostly OS 13.
Marked SolutionPending Review
Hexnode Expert
3 years ago
Oct 17, 2023
Marked SolutionPending Review
We have raised the issue and our team is working on resolving it. However, we might need additional information to proceed. Our support team will contact you regarding the same.
Please feel free to reach out in case of any further queries.
Best regards,
Chloe Edison
Hexnode UEM
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