Can’t fetch location in Android

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I can’t fetch location on my Android device even though I have associated a location tracking policy on the device.

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  • Hexnode

    Nick Parker

    Moderator

    Hi Russel,

    Thank you for posting your query!

    Kindly ensure the below conditions are met.

    • Make sure “Location Sharing” is enabled on the device and that the device is connected to the Internet.
    • Check the status of the “Scan Device Location” action in the Action History.
    • Please ensure the Hexnode MDM app has permission to access the Location.
    • Please go to Settings > Applications > Hexnode MDM > App Permissions > Location > toggle the button On.
    • Please ensure that your device’s location accuracy is set to High. This helps to pinpoint your location with high accuracy. Please go to Settings > Search for Location > Location Mode > High Accuracy. 

       

      Cheers,
      Nick Parker
      Hexnode MDM

    • This reply was modified 2 years, 11 months ago by  Nick Parker.