[nick-parker Hexnode 5 November 2019 nick-parker Moderator]

Hi Russel,

Thank you for posting your query!

Kindly ensure the below conditions are met.

• Make sure “Location Sharing” is enabled on the device and that the device is connected to the Internet.
• Check the status of the “Scan Device Location” action in the Action History.
• Please ensure the Hexnode MDM app has permission to access the Location.
• Please go to Settings > Applications > Hexnode MDM > App Permissions > Location > toggle the button On.
• Please ensure that your device’s location accuracy is set to High. This helps to pinpoint your location with high accuracy. Please go to Settings > Search for Location > Location Mode > High Accuracy. 

   

  Cheers,
  Nick Parker
  Hexnode MDM

• This reply was modified 4 years ago by  Nick Parker.