Android kiosk shows Access Denied after launching app componentsSolved

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1 day ago Sep 14, 2026

We have Android devices locked in kiosk mode through Hexnode. After installing a new app, one of the navigation flows inside the app shows an “Access Denied” screen. We tried downloading logs from the device, but the contents were unreadable/garbled. After running a device scan and checking the Applications tab, the blocked package list showed Android system-related entries.

We added com.android.keychain.KeyChainActivity as an app using Bundle ID and included it under Android Kiosk Lockdown > Background Apps, but the same package still appeared as blocked even though the policy was applied successfully.

What else can cause this in Android kiosk mode?

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Hexnode Expert
8 hours ago Sep 14, 2026
Marked SolutionPending Review

In Android kiosk mode, the “Access Denied” message usually appears when the kiosk policy blocks an app package or system component that the foreground app tries to invoke.

The first step is to confirm the blocked component from the device inventory:

1. Reproduce the “Access Denied” message on the kiosk device.

2. In Hexnode, go to Manage > Devices and open the affected device.

3. Run Scan Device from Actions > Scanning & Monitoring.

4. After the scan completes and the device checks in, open the Applications sub-tab.

5. Check Blocked Packages for entries logged around the time the error appeared.

If the blocked package is not already available in the app inventory, add it from Apps > Add Apps > With Bundle ID. Then add that app entry to Policies > Kiosk Lockdown > Android Kiosk Lockdown > Background Apps and save the policy.

After saving, verify under the device’s Action History that the updated policy was pushed successfully.

Regards,
Mary Romero

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