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I enrolled an Android phone in Hexnode and applied a Kiosk Lockdown policy. The kiosk part works, but the power button behavior is not normal. When I press the power button, the screen turns off for a moment and then wakes back to the lock screen after 2–3 seconds. It keeps doing this repeatedly. I also expected the device to ask for a PIN or password when unlocking, but it goes back into kiosk without prompting. I want the normal behavior: press power once to turn the screen off, press again to wake it, and require a PIN/password if configured
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Replies (3)
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Hexnode Expert
1 month ago
Jun 23, 2026
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This behavior can occur if an unattended remote access configuration is associated with the Android device. When unattended remote access is enabled, the device may wake the screen automatically to maintain or prepare for a remote access session. This can make it look like the kiosk policy or power button behavior is malfunctioning, even though the screen wake is being triggered by the remote access configuration.
To verify this, open the device in the Hexnode portal and check the policies associated with it:
- Go to Manage.
- Open the affected Android device.
- Navigate to the Policies tab.
- Review the assigned policies and check whether unattended remote access is configured.
If unattended remote access is not required for that device, remove or disable that configuration from the assigned policy and recheck the screen lock behavior.
For the PIN/password prompt, kiosk lockdown alone does not create a device lock credential. The Android device must have a screen lock credential configured separately for the device to ask for a PIN/password on unlock.
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Participant
1 month ago
Jun 24, 2026
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That makes sense. I checked the device policies and there is an unattended remote access setup assigned. It was added earlier for remote troubleshooting. So this screen wake behavior is expected when that is enabled?
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Participant
1 month ago
Jun 24, 2026
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