Android kiosk device fails work account creation and silent Play Store app installSolved

Hello @abel-j ,

Yes, kiosk mode can interfere with some Android Enterprise and Google Play processes if the required system or store components are not allowed to run.

For work account creation, try the following:

1. Temporarily exit kiosk mode or remove the kiosk policy from the affected device.
2. In Hexnode UEM, open the device and go to the Enrollment details > Work Account Creation.
3. Re-initiate Work Account Creation.
4. If the status changes to Initiated, wait for the device to check in and complete the process.
5. Once the work account is created successfully, reapply the kiosk policy.

For managed Google Play app installation in kiosk mode, the Google Play Store must be allowed to run in the background. Even though the app is pushed from Hexnode and does not require a personal Gmail account, Android still uses Google Play services/Play Store processes to complete store app installation.

To allow this in kiosk mode:

1. Go to Policies and edit the active Android kiosk policy.
2. Navigate to Kiosk Lockdown > Android Kiosk Lockdown > Background Apps.
3. Click Configure.
4. Add Google Play Store. The package name is com.android.vending.
5. Save and associate the updated policy.
6. Let the device sync, then retry the app installation from Hexnode.

After this, store apps assigned through Hexnode UEM should install silently without requiring manual Google Play sign-in on the device.

Regards,
Simon Scott
Hexnode UEM

For Remote View being stuck at “connecting”, is that also related to kiosk mode? I’ve seen it wait forever unless someone is physically near the tablet.

Remote View can remain in the connecting state if the device is waiting for the end user to accept the remote session prompt.

To start Remote View without user interaction, deploy and enable the Remote Access Management policy for the device. Also ensure the Hexnode remote view/assist app is installed and not blocked by the kiosk configuration. Once the policy is active and the device has synced, Remote View should connect without requiring manual acceptance on the device.