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I’m transferring an Android Enterprise device to a new employee. I used the Change Owner action in Hexnode, and the device assignment changed correctly, but the Gmail/Google account on the phone still shows the previous user. Is there a way to make Hexnode update or remove the old Google account when changing the owner?
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Hexnode Expert
53 minutes ago
Nov 09, 2026
Marked SolutionPending Review
Changing the owner in Hexnode updates the user assignment for the device. It can also change the user-based policies and apps applied to the device. However, it does not remove Google accounts that were already added to the Android operating system.
For Android Enterprise devices, you have two options:
Option 1: Remove the old Google account manually
Use this if you do not want to reset the device.
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In Hexnode, go to Policies and open the policy applied to the device.
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Navigate to Android > Advanced Restrictions > Basic.
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Enable Allow modifying accounts and save the policy.
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Sync the device from Hexnode using Actions > Scan Device, or sync from the Hexnode app on the device.
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On the Android device, go to Settings > Passwords and accounts or Settings > Users and accounts.
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Select the previous user’s Google account and tap Remove account.
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After the old account is removed and the new user has signed in, disable Allow modifying accounts again if you want to prevent users from adding or removing accounts.
Option 2: Wipe and re-enroll the device
If the device is being handed over to another employee, the recommended Android Enterprise best practice is to wipe the device and re-enroll it for the new user. This removes the previous user’s Google account, app data, browser data, and any locally stored tokens.
To do this, go to Manage > Devices, select the device, and use Actions > Wipe Device. After the factory reset, enroll the device again using your organization’s Android Enterprise provisioning method, such as QR code enrollment.
Regards,
Mary Romero
Mary Romero
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