Android enrollment with Okta Verify MFA closes the login pageSolved

Hello @noor_k ,

This can happen when the Okta sign-in page is opened in a browser window or custom tab during Android enrollment and the authentication flow loses focus while switching to Okta Verify for MFA.

A practical workaround is to avoid fully switching away from the browser page. On the browser screen used for the Okta login, tap the downward caret/minimize control to shrink the browser view before opening Okta Verify. This allows you to approve the Okta Verify MFA prompt without the Okta login page being dismissed. After approving MFA, return to the browser/enrollment flow and complete the sign-in.

Regards,
Simon Scott
Hexnode UEM

I also noticed an “Activate VPN” prompt during setup and want to know if that is required for Hexnode management. I do not want users seeing it during enrollment if it is not mandatory.

Hexnode does not require “Activate VPN” for general Android enrollment or device management. It is related to Android data restriction features. If you are not using those restrictions, you can disable the VPN activation prompt from the Hexnode UEM portal:

1. Go to Admin > General Settings.
2. Scroll to Data Restriction (Android).
3. Turn off Prompt to activate VPN.
4. Save the changes.

After this, Android devices should no longer be prompted to activate VPN unless the relevant data restriction configuration requires it.