Android app pushed with Install Application keeps disappearing with no uninstall logsSolved

Hi @v_collins,

For Android apps that must remain installed on managed devices, deploy the app through a Required App policy instead of using the one-time Install Application action.

The Install Application action only sends an installation command to the device. If the app is later removed from the device by the user, the OS, or another process, Hexnode may not always show an uninstall action in the device action history because the uninstall was not initiated from Hexnode.

A Required App policy is better suited for this use case because it enforces app presence. If the required app is missing from the device, the device is marked non-compliant and Hexnode re-initiates the app installation. Once the app is installed again, the device returns to a compliant state.

Recommended steps:

1. Create or edit an Android policy.
2. Add the app under Required Apps.
3. Associate the policy with the affected devices or device group.
4. Sync the devices.
5. Verify the app status from the device’s Applications tab.

This should prevent the app from remaining silently removed after deployment.

Best Regards,
Isabel Lora
Hexnode UEM

That makes sense. I had originally pushed it using Install Application, and after checking the device Applications tab, the app was not found. I changed it to a Required App policy and synced the devices. The app is showing as installed now.

We use Required Apps for anything business-critical on Android for the same reason. The one-time install action is fine for quick installs, but it does not really enforce the app if it gets removed later.