our AD sync in hexnode has been failing for several days. New users and password changes seem to work, but new users do not show up in the portal until they enroll a device. Users deleted from AD still remain in hexnode, and group membership changes made after device enrollment are not syncing back to the portal.
Initial group membership is picked up when a user enrolls for the first time. after that, user attributes and group changes do not update. we already ruled out AD permissions, firewall rules, and recent Windows updates. manual sync does move to in progress, the selected OUs are still there, and I was able to add and remove an ou from the portal just fine. Has anyone seen this with the hexnode AD agent or cloud broker setup?