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I’m trying to push the Bluebeam MSI to a Windows device through Hexnode, but the install has been pending for over an hour. The device is not with me; it’s with a user at an offsite job location. I also noticed that a scan for updates action is pending on the same device. Is this usually a deployment issue with the MSI, or does it mean the device is not checking in?
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Replies (3)
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Hexnode Expert
3 days ago
Nov 12, 2026
Marked SolutionPending Review
When both the MSI deployment and other remote actions, such as a scan for updates, remain pending on a Windows device, it usually indicates that the device has not checked in with Hexnode UEM. Common reasons include the device being powered off, offline, disconnected from the internet, or unable to sync with the Hexnode UEM app.
Hexnode UEM queues remote commands while the device is unreachable. The Bluebeam MSI installation should start automatically once the device reconnects to the internet and checks in.
For an offsite Windows device, ask the user to:
- Confirm the device is powered on.
- Connect it to a working internet network.
- Open the Hexnode UEM app on the device.
- Tap Sync to trigger a manual check-in.
After the sync completes, the pending MSI installation should execute automatically.
Regards,
Isabel Lora
Hexnode UEM
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Participant
3 days ago
Nov 12, 2026
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The device was out at a job site, so I couldn’t check it directly. I’ll ask the user to get online and run a manual sync from the Hexnode UEM app.
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Participant
2 days ago
Nov 13, 2026
Marked SolutionPending Review
The onsite user synced the device and the deployment went through. Everything is working now.
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