I have a couple of managed phones showing as non-compliant in Hexnode. Under Device Summary > Compliance info, the reason only says Application compliance, but it does not point to a specific app or conflict.
The confusing part is that another phone with the same policies applied is showing compliant. I opened the policy and everything looks correct there. Is there a way to refresh or confirm whether this is an actual app compliance issue or just an outdated status?
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Application compliance can sometimes appear unclear if the portal is showing the last reported status from the device rather than the current state.
To verify whether the non-compliance is still active, run a fresh app inventory scan on the affected device:
This forces the device to check in and report its latest installed app details. Once the scan completes, Hexnode recalculates the compliance status based on the updated device information.
If another device with the same policy is already compliant, it may simply have checked in more recently than the devices showing non-compliant.
Regards,
Mary Romero
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