How to find failed macOS app installation logs in Hexnode?Solved

Hi @rob_mitch ,

You can check failed macOS app deployments from the Hexnode UEM Admin Portal in two ways: quick failure details from Action History, and detailed agent logs from the device’s app logs.

For the quick error message:

1. Go to Manage > Devices.
2. Select the affected Mac.
3. Open the Action History tab.
4. Look for the Install Application action.
5. If the action failed, click or hover over the failed status icon to view the error code or diagnostic message returned to the portal.

For detailed logs:

1. Go to Manage > Devices and select the Mac.
2. Click Actions > Hexnode App Logs > Request.
3. Wait for the device to check in and process the request.
4. Open the Applications sub-tab on the same device page.
5. Locate the Hexnode UEM agent app entry. Depending on the device/app listing, it may appear as Hexnode or Hexnode UEM.
6. Click the gear icon under the Actions column for that Hexnode UEM agent app.
7. Select App Logs.
8. Click Download next to the requested log entry. The logs will be downloaded as a .zip file.

After downloading the archive:

1. Extract the .zip file.
2. Open HexnodeDaemon.log or HexnodeUEM.log in a text editor.
3. Search for the failed application name, or search for keywords such as Failed, Error, or Install.

If you need to review failures across multiple devices, go to Reports > Audit Reports > Action History and filter Status as Failed and Action as Install Application.

Regards,
Isabel Lora
Hexnode UEM

I requested the logs, but I didn’t see anything downloadable in Action History. Also, I couldn’t find the gear icon next to “Hexnode UEM” in the Applications tab. I only saw a gear icon next to another Hexnode app entry. Is that the one to use?

Yes. On macOS, the Hexnode UEM agent entry in the Applications list may not always appear with the exact label “Hexnode UEM”. If you see the Hexnode UEM agent app listed with a gear icon under the Actions column, use that entry.

The download option for requested app logs is not shown beside the failed third-party app. It is available from the Hexnode UEM agent app row because the requested logs are collected by the agent.

Use this path:

Manage > Devices > select the Mac > Applications > Hexnode agent app row > gear icon > App Logs > Download

If the log request is still pending, make sure the Mac is online and has checked in with Hexnode UEM. The download option appears only after the log collection request is completed.

Regards,
Isabel Lora
Hexnode UEM