iPad not checking in to Hexnode while stuck in Multi-App KioskSolved

Hi @remy,

The behavior depends on the kiosk type and whether the device can still reach the Hexnode UEM endpoints.

A few important points:

1. The 10-tap exit gesture applies to Web App Kiosk mode. It does not exit Multi-App Kiosk mode.
2. For Multi-App Kiosk, the standard exit method is to remove or modify the kiosk policy from the Hexnode portal.
3. If the iPad is not checking in, policy changes cannot reach the device until MDM communication resumes.
4. The Hexnode app being missing does not always mean the device is unmanaged. On iOS/iPadOS, management is primarily handled through the MDM profile and Apple push communication.

Try the following recovery checks:

– On the iPad, open Safari and load your Hexnode portal login page. If it loads, basic connectivity to Hexnode is working.
– After confirming the portal page loads, run Scan Device again from the Hexnode console and wait a few minutes.
– If the portal page does not load, try another network or a USB Ethernet adapter to rule out Wi-Fi, firewall, proxy, or content filtering issues.
– On the iPad, go to Settings > General > VPN & Device Management and check whether the MDM profile is removable. If it is removable, Remove Management can be used to unenroll and then re-enroll the device.

If the profile is non-removable and the device is in Multi-App Kiosk, the practical path is to restore check-in first, then remove the kiosk policy from Hexnode.

Regards,
Sienna Carter
Hexnode UEM