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A newly created technician in our Hexnode portal is getting an Access Denied message on portal tabs like Manage and Enroll even though the same custom Service Desk profile works for other technicians.
We checked our technician license count and we are still within the allowed limit, so it does not look like a license restriction. Reassigning the same custom profile did not help. Assigning the default Read-Only Technician role also did not fix it, but switching the technician to an Admin role made the portal accessible.
Has anyone seen custom technician roles not applying correctly for newly created technician accounts?
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