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One of our Windows devices is showing offline/inactive in Hexnode. I still have physical access to the device, but when I open the Hexnode UEM app and try to sync manually, the sync does not go through. Has anyone fixed this without reinstalling the agent?
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Marked SolutionPending Review
Hexnode Expert
3 days ago
Sep 28, 2026
Marked SolutionPending Review
Hi @tom_wilson ,
If the Windows device is available but shows offline in the Hexnode portal, try refreshing its status from the console after the manual sync attempt fails.
Recommended steps:
- Open the Hexnode UEM app on the Windows device and try a manual sync.
- If the sync does not complete, go to the Hexnode portal.
- Open the device details page for the affected Windows device.
- Go to Actions > Scanning & Monitoring > Scan Device.
- Wait for the device status and action history to refresh.
This can refresh the connection status and update the device’s latest check-in details in the portal. In many cases, this brings a device that appears inactive or offline back to active status without reinstalling the agent.
Regards,
Isabel Lora
Hexnode UEM
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