I wiped an iPhone and tried to enroll it back into Hexnode, but enrollment says we are out of licenses. The device is not actually enrolled anymore because it was wiped, but I can still see the old entry under Manage tab, so it looks like it is still consuming a license.
The device is also assigned in Apple Business for Automated Device Enrollment. Do I need to remove or unlink it from Apple Business before trying to enroll it again?
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Hello @felixfrost ,
When an iOS device is wiped directly from the device, the old device record can remain active in Hexnode UEM until it is marked as disenrolled or removed. That old record may continue to consume a license, which can block re-enrollment even though the physical device has already been erased.
You do not need to remove or unlink the device from Apple Business for this scenario. The Apple Business assignment can remain as it is.
To free the license:
Since the device is already wiped and cannot receive the MDM command, Mark as Disenrolled clears the old record state in Hexnode UEM and frees the license slot. After that, you can re-enroll the iPhone through Automated Device Enrollment again.
Regards,
Simon Scott
Hexnode UEM
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