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Hi everyone. I’m stuck on an issue with a Hexnode-managed Shared iPad. When users try to sign in using their Federated Apple ID, the login fails with the error: “account does not support services enabled.” Since it’s a Shared iPad, we can’t bypass the login screen without an Apple ID.
I have already tried this across multiple devices and accounts, verified all device policies and shared iPad settings in the Hexnode portal, and even factory reset and re-enrolled the iPad. Interestingly, Personal Apple IDs work perfectly fine. However, Federated accounts and even the ABM Super Admin email trigger this error, despite “Allow Managed Apple Account on” being set to “Any Device” in ABM.
I saw a similar error mentioned here, but that was regarding Account Driven Enrollment, which is a different scenario. Does anyone know why Managed/Federated IDs are failing on a Shared iPad?
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