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I’m a super admin and I’m trying to change the 2FA method used for Hexnode portal login for a technician, but I couldn’t figure out how to change the 2FA from email. I initially looked for SMS, but I’d prefer using a third-party authenticator app like Google Authenticator or Microsoft Authenticator. Where is this configured?
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Hexnode Expert
3 weeks ago
Aug 10, 2026
Marked SolutionPending Review
Hello @rob_mitch ,
For Hexnode UEM portal login 2FA, the configuration depends on the method you want to use.
If you want to use SMS-based 2FA, an SMS server must first be configured from: Admin > SMS Settings.
Without this SMS server configuration, SMS will not be available as a 2FA delivery method for technician login.
If you want to use a third-party authenticator app instead, you will need to configure it through the technician’s assigned profile:
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Go to Admin > Technicians and Roles.
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Click the three-dot menu next to the required technician and select View Technician.
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Scroll down to the Assign Profile section to see their currently assigned profile.
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Next, navigate to the Profile tab (located next to the Technicians tab).
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Click on the assigned profile and select Edit (or create a new profile if you do not want to apply these changes to other technicians sharing the same profile).
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Within the profile settings, navigate to the Sign-in & Security tab.
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Under the Two Factor Authentication section, ensure Enable Hexnode-managed 2FA is enabled.
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Enable Ask this user to set up Third Party Authenticator.
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Save the profile configuration.
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On the next portal login, the technician will be prompted to set up the authenticator app.
Regards,
Simon Scott
Hexnode UEM
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