What's new 
I’m trying to push WireGuard to a macOS device using Actions > Install Application. The user ran a manual sync and it completed successfully, but the device still showed its last check-in as around 30 minutes ago. The app installation action did not seem to start. Is there another way to force the device to check in and pick up the install command?
10 Views
Replies (1)
Marked SolutionPending Review
Hexnode Expert
3 weeks ago
Jul 18, 2026
Marked SolutionPending Review
Hi @gnishilda,
For macOS app deployments triggered through the Install Application remote action, the command is processed when the device checks in with Hexnode. If a manual sync completes but the device status or action history does not update, run a Scan Device action first and then retry the installation.
Recommended flow:
- Go to the macOS device in Hexnode.
- Run Actions > Scan Device.
- Wait for the device inventory/check-in status to refresh.
- Run Actions > Install Application again and select WireGuard.
- Check the Action History page to confirm whether the install command is initiated.
In this case, scanning the device refreshed communication with Hexnode, after which the WireGuard installation could be deployed successfully.
Regards,
Sienna Carter
Hexnode UEM
Save