iPad non-compliant with “Device is not application compliant” in HexnodeSolved

Welcome to the Hexnode Community. The violation “Device is not application compliant” means the iPad is failing an app-related compliance rule from an associated policy. This is different from an APNs certificate issue. Renewing the APNs certificate restores MDM communication, but it will not automatically clear an app compliance violation if the app condition is still failing.

Common causes include:

• A mandatory app is missing from the device.
• A restricted or blacklisted app is installed.
• The installed app does not match the expected version or deployment condition.
• The app inventory has not refreshed after a recent app install, removal, or policy change.

To troubleshoot:

1. Open the device in Hexnode from Manage > Devices.
2. Check the Compliance Info section and confirm the app compliance violation.
3. Review the apps installed on the iPad from the device’s Apps section.
4. Compare the installed apps with the app compliance rules in the associated policy.
5. Remove any app that violates the policy, or update the policy if the app should be allowed.
6. Run an app/device scan from Hexnode, or wait for the next device check-in, so the inventory and compliance status can refresh.

Once the conflicting app condition is resolved and the device checks in, the iPad should return to compliant status and app installation should resume.

Alright, gotcha! Thanks for the help.