I’m trying to add a new technician account in Hexnode, but when I enter a normal Gmail address, it shows the error: “Please enter your work email!”
We already have a few external users who log in with Gmail accounts, so I’m confused why it works for existing technicians but not for new ones. Is there a way to add an external freelancer as a technician if they don’t use our company email domain?
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Hi @maevee,
Hexnode does not allow creating new technician accounts with generic consumer email addresses such as Gmail, Yahoo, or similar personal email domains.
To create a new technician account, the email address must be a valid work email associated with an organization or business domain. This requirement is used to strengthen administrative access controls and reduce the risk of unauthorized access to the portal.
For external freelancers or contractors, you can add them as technicians if they use a professional email address from their own registered business domain. They do not necessarily need to use your organization’s domain, but the address should not be from a generic consumer email provider.
Best Regards,
Isabel Lora
Hexnode UEM
So existing technicians who already use Gmail can still access the portal, but I just can’t create new technician accounts with Gmail anymore?
Correct. Existing technician accounts that were already created and verified with Gmail or similar addresses are not blocked or removed. They can continue signing in and using Hexnode as before.
The work-email validation applies only when creating a brand-new technician profile. If you need to add a new external technician now, use a professional domain email address for that user.
Best Regards,
Isabel Lora
Hexnode UEM
That clears it up. We’ll ask new external technicians to provide a business-domain email instead of a personal Gmail account.
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