iPad not appearing in managed devices after AB integrationSolved

Hey @carter! It sounds like the device is in the system but hasn’t fully “checked in” with the MDM side of the portal yet. 

First, let’s make sure the sync is up to date. Please try the following: 

Once that’s done, check if the device appears under Automated Device Enrollment > Devices. Let me know what the Profile Status says for that iPad. 

Okay, the sync worked! I can see the iPad in that list now. 

The profile status is currently showing as “Assigned.” However, it still isn’t appearing in my main managed devices list. How do I move it forward from here? 

Thanks for checking! If the status is “Assigned,” it means Hexnode has associated the enrollment profile with the device’s serial number in the cloud, but the iPad itself hasn’t “downloaded” those instructions yet. 

To trigger the actual enrollment: 

Once you accept the Remote Management prompt, the status will change to “Pushed“, and the device will finally appear in your main Manage > Devices tab. 

I actually just performed a reset to get it into Apple Business via Apple Configurator. Do I really need to reset it again now that it’s in the portal? 

Also, once it reboots, do I need to scan a Hexnode QR code to finish it off? 

Yes, a second reset is necessary. The device only “looks” for an MDM assignment from Apple’s servers during that initial setup phase. Since the assignment happened in the portal after your last reset, the iPad won’t know it’s managed until it goes through the activation process again. 

As for the QR code: No need! Since this is an ADE (formerly DEP) enrollment, the process is automatic. Just proceed past the “Hello” screen and follow the on-screen prompts. When you hit the Remote Management screen, just click “Next” or “Enroll,” and you’re good to go!