Cannot access Control Center during Zoom/Teams calls to disable Center Stage (iPadOS)Solved

Hi @otis, welcome to the Hexnode community! 

I completely understand the confusion here, and I am glad you reached out. To be perfectly candid, the AI chatbot and Google search gave you some inaccurate information. AI tools can sometimes confidently hallucinate features that don’t actually exist! 

You are looking in the exact right place. Within Apple’s MDM framework and the Hexnode console, there is only one restriction available for the Control Center, which is the “Control Center on lock screen” toggle you already found. There is no separate, overarching “Allow Control Center” restriction that blocks access while the iPad is unlocked. 

Because Hexnode isn’t actively blocking the Control Center during active use, the inability to swipe it down is likely tied to how the iPadOS handles the screen during an active Zoom or Teams call, or a specific app-level setting. 

To easily verify if this is policy-related or an OS-level behaviour, I highly recommend this quick troubleshooting step: 

1. Temporarily remove the restriction policy from a single test iPad. 
2. Start a Zoom or Teams call on that test device. 
3. Try to swipe down to access the Control Center to disable Center Stage. 

If you still cannot pull down the Control Center even with the Hexnode policy completely removed, it confirms that this is native iPadOS or app behaviour during a call, rather than an MDM restriction blocking your users. 

Give that quick test a try and let us know what you find! 
 
Cheers, 
Eden Pierce 
Hexnode UEM