Hey folks, got a weird one. One of our users trying to enroll a mac with Google SSO, user logs in fine, but it just loops back to the start. I’ve checked console, she’s showing up like 13 times under users but no devices. Anyone seen this?
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Replies (2)
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Participant
2 days ago
Apr 06, 2026
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Yeah man, duplicates usually mess things up. I deleted the extra profiles and it worked for me.
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Hexnode Expert
2 days ago
Apr 06, 2026
Marked SolutionPending Review
Hello @monty ,
The enrollment loop is likely caused by the duplicate user profiles. Hexnode UEM cannot map the device to a single account when multiple copies exist.
Here’s the resolution:
- Go to Manage > Users in the console.
- Search for the affected user, select all duplicates with 0 devices, and delete them.
- Keep only one active profile, ideally the one synced from Google Workspace.
After cleaning up, ask the user to restart the Mac and retry enrollment. If the loop continues, confirm the Mac’s Date & Time is set to update automatically, as mismatched clocks can invalidate Google SSO tokens.
If the issue persists, please feel free to reach out to us.
Regards,
Simon Scott
Hexnode UEM
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