Unable to Uninstall Applications on ADE-Enrolled iPadsSolved

Yes, we’re seeing the same behaviour. 
These are manually installed App Store apps, not apps deployed through Hexnode. 

We also checked Settings > General > iPad Storage, but there’s no delete option either reapplying the policy or restarting the device didn’t help. The issue is consistent across all manually installed apps. 

Thanks for the detailed explanation.

When the delete option is unavailable across the device including iPad Storage it usually indicates a system level restriction rather than policy conflict.

To resolve this please check iOS Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps.

Regards,
Clara sterling,
Hexnode UEM.

That makes sense. However, we can’t access Settings > Screen Time on these devices. 

We’ve restricted Screen Time using a Hexnode policy, so the option isn’t available on the device end. Could that be related? 

Yes, that explains the behaviour. If Deleting Apps was previously set to Don’t Allow under Screen Time, and access to the Screen Time is now restricted via policy, the setting remains enforced but can’t be modified on the device. 

To resolve this, you can: 

Temporarily allow access to Screen Time in the Hexnode policy. Once the menu is visible on the iPad, navigate to Settings > Screen Time > Content & Privacy Restrictions and ensure Deleting Apps is set to Allow. 

Once Screen Time restrictions are cleared, manually installed apps should be removable as expected. 

Regards,
Clara sterling,
Hexnode UEM.

That makes sense, We’ll try allowing Screen Time access first and test this.  
 
Thanks for the clarification! 

You’re welcome! 
Feel free to contact our support team at support@hexnode.com, if you still have any queries. 

Regards, 
Clara sterling,
Hexnode UEM.