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WiFi connectivity issues on iOS

WiFi connectivity issues on iOSSolved

Participant

3 days ago

Hi people,

I keep running into this issue and I’m not really sure what’s causing it. There are no Wi-Fi policies set on the device.

Sometimes the Wi-Fi just disconnects on its own, and when I check, there are no SSIDs showing at all. It looks like Wi-Fi is on, but nothing appears.

The only way I have been able to get it working again is by connecting a LAN cable to the iPad using an adapter. After a bit, the wired connection shows up and then the Wi-Fi option comes back.

Does anyone know why this happens or what I should do to fix it?

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margaret

Participant

3 days ago

Marked SolutionPending Review

I have seen the same thing happen on a few iPads, even when there aren’t any Wi-Fi profiles or restrictions in place.

It seems like iOS sometimes doesn’t properly restart the Wi-Fi interface after a disconnect or sleep. When that happens, the device stops scanning for networks, which is why no SSIDs appear.

Marked SolutionPending Review

sienna_carter

Hexnode Expert

3 days ago

Marked SolutionPending Review

Hi @amelia, thank you for reaching out.

Based on the description, the issue does not appear to be related to Hexnode, as there are no Wi-Fi policies configured on the device.

This behavior seems to be an iOS-level networking issue, where the operating system intermittently fails to detect available SSIDs and unexpectedly disconnects from Wi-Fi.

To resolve the issue, we recommend the following steps:

Update the device OS
Ensure the iPad is running the latest available iOS version, as Apple frequently includes fixes for known network stability issues.
Reset Network Settings
Go to Settings → General → Transfer or Reset iPad → Reset → Reset Network Settings on your iOS device.
This clears cached network configurations and resets the interface between iOS and the Wi-Fi hardware, which often resolves detection issues.

If the problem persists even after these steps, it may be worth contacting Apple Support, as this would indicate a deeper OS or hardware-level issue.

Regards,
Sienna Carter
Hexnode UEM

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