Hi guys!! I need to clear the data of an app that’s rolled out to android devices, is there a way i can do that within hexnode? And in bulk?
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Replies (7)
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Participant
Nov 20, 2025
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I guess from the Hexnode portal, administrators can initiate a remote action to clear app data.
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Participant
Nov 20, 2025
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Wait..isn’t that applicable only for certain device types or versions?
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Participant
Nov 20, 2025
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Oh is it? But if you’re managing a big fleet of supported devices, the remote clear option is a huge time saver.
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Hexnode Expert
Nov 20, 2025
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Thank you for your valuable input. Yes, as suggested above to clear app data of applications on devices, you can:
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Login to the Hexnode portal and navigate to Manage > Devices.
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Select the devices on which app data needs to be cleared by checking the box adjacent to them.
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Go to Actions > Applications > Clear App Data.
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Select the required application(s) and click on Next.
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Specify the number of selected applications and click on Clear Data.
To clear the app data from the Device Summary page of a particular device:
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Log in to your Hexnode UEM portal.
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On your dashboard, click on Manage > Devices.
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Click on a device name. You will be taken to the specific Device Summary page.
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Click on Applications. Here you will see a list of all installed apps on your device.
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Identify the app and click on Settings (gear icon) on the right. Choose “Clear App Data” from the drop-down list.
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If the action has been completed successfully, the “Clear App Data” action will be marked as Success in the Action History tab.
But please take a note that:
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This feature works only on Samsung Knox devices and Android Enterprise devices running on Android 9.0 and above.
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You won’t be able to clear the data of applications with Device Admin privileges, and in some cases, data stored in external storage cannot be cleared.
Regards,
Mary Romero
Hexnode
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Participant
Nov 21, 2025
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Exactly. If your device doesn’t fall into that category, forget the portal. You’ll have to clear data manually.
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Participant
Nov 21, 2025
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What if i want to clear cache instead of the app data?
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Hexnode Expert
Nov 21, 2025
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@nevaeh Right. In those cases, you’d go into Settings → Apps → pick the app → Storage → Clear Cache. That’s the only method, I guess.
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