Hey guys, I’m kinda in a pickle here. Among the bunch of devices we manage, one particular device stopped communicating with the portal. The issue is, it’s in multi-app kiosk mode, and we need to reset the device.
We changed the global exit password some time back, and it looks like the device stopped communicating right before that. The new password doesn’t work to exit kiosk mode, and I’ve completely forgotten the old one.
So yeah, it’s a samsung galaxy m31, stuck in kiosk, and I can’t exit or wipe it from the portal. Any way to reset it manually?
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