Windows device sleeps before configured timeoutSolved

Participant
Discussion
3 days ago

Hi everyone,

We are facing a strange issue with one of our Windows 10 devices and I’m hoping someone can help throw some light on it. We had set up several policies to prevent the device from sleeping such as, the auto-lock was configured via password policy to trigger after 10 minutes, and the unattended sleep timeout was set to 5 minutes through the power policy.

Despite these settings, the device kept going to sleep after just a minute of inactivity. Any ideas what might be causing this issue?

Replies (4)

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Participant
3 days ago
Marked SolutionPending Review

Could there be any other policies or scripts configured, such as those related to sleep mode or screensavers?

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Participant
2 days ago
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We do have a screensaver policy enabled, but we didn’t think it would affect sleep behavior. It’s just configured to activate after 1 minute of inactivity.

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Participant
2 days ago
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I think that might be the issue. I figure it has something to do with how the screensaver timeout interacts with the sleep settings.

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Participant
2 days ago
Marked SolutionPending Review

This does seem to happen on Windows, sometimes the device auto-locks based on the screensaver timeout set in screensaver policy, regardless of other settings. Increasing the timeout value for the screensaver is usually a good workaround.

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