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Guide to Purchase and Manage Hexnode XDR Subscription
As organizations scale their use of devices, applications, and cloud-based systems, their IT environments grow increasingly complex. This complexity makes it difficult for security teams to monitor assets and respond to risks effectively. Hexnode XDR (Extended Detection and Response) simplifies this by unifying threat detection, analysis, and automated response within a single platform. It integrates endpoint detection, vulnerability management, and threat investigation to provide a holistic view of your security posture.
What Does Subscribing to Hexnode XDR Mean?
Subscribing to Hexnode XDR is the essential first step for organizations aiming to track security risks and detect threats in real-time. A subscription grants administrators access to the Hexnode XDR portal, a centralized hub for monitoring security events and handle threats.
Hexnode XDR offers the Standard Plan, which defines the number of covered endpoints and the specific features included. Organizations can begin with a trial plan to explore the platform or upgrade to the paid Standard Plan for full access to all security capabilities.
How to Subscribe to Hexnode XDR?
Steps to Purchase the Standard Plan:
- Log in to your Hexnode XDR trial portal.
- Navigate to Settings > Subscription and click Subscribe.
- You will be redirected to the subscription page, which features three tabs: Subscription, Billing Details, and Invoices.
- In the Subscription tab, provide the following details:
- Select Plan: Choose the Standard Plan to proceed.
- Endpoints & Billing: Enter the total number of endpoints to be covered and choose between monthly or annual billing.
- Add-ons: Include any necessary additions, such as extra technician seats, and click Pay Now.
- Enter your organization’s billing email and address.
- Select your preferred payment method and complete the checkout process.
After you submit the form, a Hexnode sales representative will contact you to review your details, confirm your Standard Plan selection, and guide you through the final activation steps.
Supported Payment Modes
Hexnode XDR offers six flexible payment options to suit various organizational requirements:
| Payment Mode | Process |
|---|---|
| Credit/Debit Card | Enter card details on the checkout page for secure, immediate payment. |
| International Bank Transfer | Select this to generate a pro forma invoice containing all wire transfer details. |
| Domestic Bank Transfer | Generates a pro forma invoice for local bank transfers. |
| Check | Generates a pro forma invoice. Pay the full USD amount; handwritten checks are not accepted. |
| Purchase Order (Bank) | Enter your PO number and generate a pro forma invoice for bank transfer. |
| Purchase Order (Check) | Enter your PO number and generate an invoice to pay via check. |
Important Payment Notes:
- Annual Requirement: Payment options other than Credit/Debit Card are available only for annual plans.
- Payment Window: Transactions must be completed within 14 days of invoice generation.
- Card Security: Payments made using 3D Secure cards are fully supported.
Managing Billing and Invoices
The Billing Details tab acts as your financial hub for managing contact info and payment methods:
- Change Payment Method: Click Change next to your current mode to switch payment types.
- Add/Update Cards: Use Add new card to save multiple payment methods. A small temporary charge (up to $1) may appear when adding/updating a card; this is refunded within 10 business days.
- Primary Card: Setting a default card automatically designates it as your Primary Card for recurring renewals.
The Invoices tab provides a full audit trail of your Hexnode XDR transactions:
- Proof of Payment: Upload documentation here for non-card methods (Bank Transfers/Checks).
- Transaction History: View details for every purchase, including Invoice ID, Purchase Date, Amount, and Payment Status.
How to Manage Your Hexnode XDR Subscription?
Administrators can track licensing and details of their Standard Plan directly within the portal. Navigate to Settings > Subscription to view:
- Licensed to & Email: The registered account and owner’s email address.
- Total Device Count: The maximum number of endpoints that can be enrolled under your Standard Plan.
- Activation & Expiry Dates: The lifecycle of your current subscription.
- Subscription Status:
- Active: All Standard Plan features are available. When nearing expiry, an Upgrade option will appear.
- Trial Version: Only limited features are available. Click Subscribe to convert to the full Standard Plan.
- Expired: Features are unavailable until the plan is renewed.
- Modifying Your Plan (Upgrading): You can increase device counts or add technicians via the +Add More Device Count or +Add More Technicians buttons.
Grace Period: Hexnode provides a 7-day grace period after expiration. If the subscription is not renewed within this window, the portal will be “Suspended” until payment is completed.
Frequently Asked Questions
Why does a temporary $1 charge appear on the credit card statement after card is updated?
A temporary $1 charge is a standard security verification used to validate the payment method. Hexnode XDR issues an authorization hold to ensure the card is active and valid. This amount is not a permanent charge and is typically refunded to the account within 10 business days.
What is the procedure for removing a saved credit card from the billing profile?
Saved cards are managed within the Billing Details tab. A card can be deleted at any time provided it is not currently designated as the Primary Card. To remove a primary payment method, a different card must first be assigned as the primary to ensure a valid payment source remains on file for upcoming renewals.
