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Hi team, I need to completely remove Hexnode UEM from a Windows laptop, but I don’t want to lose any files. What’s the best way to do this?
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Replies (4)
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Hexnode Expert
5 months ago
Feb 24, 2026
Marked SolutionPending Review
Hello @eliiza ,
You can use the Disenroll device action from the Hexnode portal. If the device is online, this will remove the Hexnode agent and all associated policies without affecting user files.
Regards,
Simon Scott
Hexnode UEM
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Participant
5 months ago
Feb 24, 2026
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I tried that, but the disenrollment failed because the laptop isn’t connected to the internet. Is there another way?
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Hexnode Expert
5 months ago
Feb 24, 2026
Marked SolutionPending Review
If the device is offline, disenrollment won’t go through immediately. The action will only apply once the device connects back to the internet. The alternative method is manual removal, which requires physical access to the laptop. That involves deleting the work accounts and removing specific registry keys.
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Participant
5 months ago
Feb 24, 2026
Marked SolutionPending Review
Got it. I’ll try the manual removal method.
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