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During Windows Autopilot enrollment, the setup screen is showing an Accept button, but I can’t select it using the mouse or touchpad. The device looks stuck at that step even though the page itself has loaded. Has anyone seen this during Windows enrollment through Hexnode?
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Hexnode Expert
7 days ago
Jul 22, 2026
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Hello @vance_j ,
This behavior can occur due to a known issue on the Microsoft Windows Autopilot setup screen where the mouse or touchpad does not correctly move focus to the Accept button.
As a workaround, use keyboard navigation:
- Press the Tab key repeatedly to cycle through the selectable elements on the screen.
- Continue until the Accept button is highlighted.
- Press Enter to select it.
After accepting, the Autopilot enrollment flow should continue normally. This is not caused by the Hexnode UEM enrollment configuration; it is related to focus handling on the Windows Autopilot screen.
Regards,
Simon Scott
Hexnode UEM
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