Wi-fi auto-reconnect issues

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We have our android (Samsung Tab A8) devices configured with the following settings checked under Policies:

  • Android > Restrictions > Basic > Allow Network Settings > Wi-Fi
  • Android > Restrictions > Advanced > Allow Connectivity Options > Configure Wi-Fi
  • Android > Restrictions > Advanced > Allow Connectivity Options > Configure managed Wi-Fi profile
  • Android > Restrictions > Advanced > Allow Settings > Modify settings
  • Kiosk Lockdown > Android Kiosk Lockdown > Peripheral Settings > Connect to and switch between saved Wi-Fi networks
  • Kiosk Lockdown > Android Kiosk Lockdown > Peripheral Settings > Show all available Wi-Fi networks

This allows our users to reconnect the wi-fi on their own if they need to. We have each device also configured with “Wi-Fi Auto reconnect on”.

As our devices are spread out and each one would require a user intervention to push suggested wi-fi configuration policies to, we don’t wish to use those. In addition, our networks sometimes change AND several of them utilize the same SSID but with different passwords. So these are the reasons I have not configured the below policy:

  • Android > Networks > Wi-Fi

Each device worked fine for a week or two, but now, frequently, a user will have to disconnect the wi-fi and reconnect it because even though it shows connected, it also shows an error like there’s no internet.

Any ideas? Please let me know if you need any further information. Thank you.

All Replies

  • Hello @suzanne-larson, welcome to Hexnode Connect!

    Could you please confirm whether the issue is device-specific and if it is occurring on unenrolled devices as well? Additionally, ensure that the devices are updated to the latest OS version.

    Best regards,
    Chloe Edison
    Hexnode UEM

  • Participant

    Suzanne Larson

    Participant

    Hello Chloe,

    Thank you for responding. It is happening to all enrolled devices, so it is not device specific. All devices are as up to date as possible, both the OS and any installed software. Additionally, every device is configured to auto-update at 3 AM each night if needed.

  • Hello@suzanne-larson,

    Thank you for your prompt response.

    As the Wi-Fi configuration wasn’t deployed via Hexnode UEM, we’re not sure what is causing the issue. We may require a few additional details to look further into the case, our support team will contact you for the same.

    Best regards,
    Chloe Edison
    Hexnode UEM