Transfer APNs certificate from a former employee’s Apple ID without re-enrolling devicesSolved

Hi @ronnie,

You should not upload a newly generated APNs certificate created with a different Apple Account as a replacement for the existing one.

APNs certificates are tied to the Apple Account used to create them. If a new certificate from a different Apple Account is uploaded, it will not match the existing APNs certificate used for enrollment. As a result, previously enrolled Apple devices would need to be removed and re-enrolled.

The recommended approach is to contact Apple Support and request a transfer of the existing APNs certificate to the new Apple Account or shared corporate Apple Account.

Apple may ask for the following certificate details:

• Unique Identifier, also known as UID
• Common Name
• Serial Number

These details can be found in the Hexnode portal under Admin > APNs.

If your organization has an AppleCare Enterprise support agreement, the transfer request can usually be submitted through that channel. Otherwise, Apple Deployment Programs Support can assist with APNs certificate-related requests.

If Apple is unable to transfer the certificate, the only alternative is to create a new APNs certificate. However, that would require re-enrolling all previously enrolled Apple devices, so it is not recommended unless there is no other option.

Regards,
Sienna Carter
Hexnode UEM

Got it. We’ll contact Apple and ask them to transfer the certificate instead of creating a new one.