TeamViewer QuickSupport not showing for macOS app deployment in HexnodeSolved

For newly enrolled macOS devices, the MDM profile is installed first and the device then completes its initial check-in through Apple Push Notification service. After that initial sync completes, assigned policies, profiles, actions, and app deployments begin processing.

The first sync can take longer depending on network stability, Apple Push Notification service response time, and device readiness after enrollment. Once the device has completed the initial connection, later check-ins and app deployments usually process faster.

For TeamViewer QuickSupport, if it is visible in Apple Business but not available for macOS deployment in Hexnode, check whether the app and VPP licenses are actually available for macOS. In this case, TeamViewer QuickSupport was not available through the macOS App Store/VPP path, so it could not be deployed as a macOS store app from Hexnode.

The recommended workaround is to deploy it as an enterprise app:

1. Download the official macOS installer for TeamViewer QuickSupport, such as a PKG or DMG, from TeamViewer’s website.
2. In Hexnode, add it as an enterprise app.
3. Assign or deploy the enterprise app to the required macOS devices, including through automation if that is part of your workflow.

This bypasses the ABM/VPP store-app limitation for macOS and lets you deploy the installer directly.

Regards,
Mary Romero