I’m facing an issue where Remote View is not showing up for my Ubuntu device in the Hexnode portal. The device seems to be running normally, but I only have access via terminal, and I’m not seeing any remote control or view options. Could some please help me resolve this?
95 Views
Replies (2)
Marked SolutionPending Review
Hexnode Expert
3 weeks ago
Apr 10, 2026
Marked SolutionPending Review
Hey @noah-blake, thank you for reaching out. The issue you’re experiencing typically occurs when the device is running in TTY mode (without a Graphical User Interface). Remote View and Remote Control require an active desktop session** to function properly. You can follow the steps below to resolve this:
1. Install Desktop Environment
Run the following commands to install the standard Ubuntu GUI:
|
1 2 |
sudo apt update sudo apt install ubuntu-desktop -y |
2. Set GUI as default boot mode
Ensure the system boots into graphical mode:
|
1 |
sudo systemctl set-default graphical.target |
3. Then, reboot the Device
|
1 |
sudo systemctl set-default graphical.target |
4. Log in Using Xorg (Important)
After reboot:
-
Click your username on the login screen
-
Select the gear icon
-
Choose “Ubuntu on Xorg” or “GNOME on Xorg”
-
Log in with your password
5. Verify Session Type
Once logged in, open Terminal and run:
|
1 |
echo $XDG_SESSION_TYPE |
Ensure the output you’re getting is x11
After completing these steps, the Remote View and Remote Control options should become available in the Hexnode UEM portal.
Marked SolutionPending Review
Participant
3 weeks ago
Apr 10, 2026
Marked SolutionPending Review
Thanks. That worked out.
Save
