We have Zebra Android devices in multi-app kiosk. The Phone app shows up on the TC26 devices, but it is missing on a TC27. I do not think the kiosk policy was changed recently, and the Phone app does not appear to be blocklisted.
When I disabled kiosk to check the device, I noticed the device had not checked in for more than a day. I also saw Hexnode for Work showing a permission/enrollment error when opened. What is the right way to get the Phone app back in kiosk on the TC27?
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Hi @jayceon,
This can happen when the Phone/Dialer package identifier differs between Android device models. A TC26 and TC27 may not always use the same package entry for the Phone app, so an app that is allowed in kiosk for one model may still be hidden on another.
Check the affected TC27 first:
Also, since the device has not checked in recently, the updated policy will not apply until the device syncs with Hexnode. Exit kiosk locally, open the Hexnode management app on the device, and trigger a sync. Confirm that the device check-in time updates in the portal before testing the kiosk again.
Regards,
Sienna Carter
Hexnode UEM
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