I’m trying to reset the password on an Apple device from Hexnode, but I’m not seeing the Clear Password action. The device is actually a Mac, not an iPhone or iPad. When I go to the Local accounts section and open the options for the user account, Change password is visible but greyed out. Is there another way to reset or clear a local account password on macOS?
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For macOS devices, the Clear Password action is not available. That action applies to supervised iOS/iPadOS devices.
On macOS, the supported option is Change password from the local account details:
1. Go to Manage > Devices.
2. Choose your macOS device.
3. Go to Local accounts.
4. Select the local user account.
5. Click the three-dot menu.
6. Choose Change password.
This action requires administrator credentials for the Mac. Also, the Change password option for macOS local accounts is supported only in the Ultra subscription plan. If the portal is on a different plan where this feature is not included, the option may appear greyed out.
That explains it. I’m on the Ultimate plan, and the Change password option is greyed out for the Mac local account. I was expecting it to work like the iOS clear passcode action.
In that case, the greyed-out state is expected behavior. The built-in macOS Change password remote action is not available in the Ultimate plan.
As a workaround, you can run a script on the Mac to clear or update the password for the required local account, provided the device can execute scripts through Hexnode and the script is prepared with the appropriate local account context and permissions. This is the available approach when the built-in macOS password reset action is not included in the current plan.
Make sure to test the script on a non-critical Mac first, especially when modifying local user credentials.
Regards,
Mary Romero
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