A Mac user is trying to enroll through open enrollment by downloading the MDM profile from the browser. The installation fails with: “Profile installation failed” and “The new profile does not meet the criteria to replace the existing profile.”
What usually causes this on macOS, and what should be checked before trying to enroll again?
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Hi @wyatt_simmons ,
This error commonly appears when macOS detects a conflict with an existing management profile or when the downloaded enrollment profile cannot be validated correctly.
Try the following steps on the Mac:
1. Remove any existing MDM profile
2. Verify date, time, and time zone
3. Check the network connection
4. Restart the Mac
5. Download a fresh enrollment profile
In most cases, removing the old profile, correcting the system time, restarting, and installing a freshly downloaded profile resolves the issue.
Regards,
Isabel Lora
Hexnode UEM
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