iPad kiosk connectivitySolved

Hi @eduardo, it sounds like the device is indeed stuck in a communication loop. Since it can’t reach the internet, it can’t receive the “Exit Kiosk” command you’re sending from the portal.

Just to be clear: is it only specific actions that are pending, or does the device show any signs of communication (such as an updated “Last Check-in” time) immediately following a reboot? If there is no check-in activity at all, the device definitely lacks a valid data path.

There is no communication at all. I’m totally stuck since the kiosk is blocking the system settings, and I can’t disable the Kiosk without the internet.

Hi @eduardo,

Since the device is “orphaned,” you will need to provide it with a network path that doesn’t require on-screen configuration. Here are the two best ways to break the loop:

• Ethernet Bypass: This is the most reliable fix. Use a Lightning or USB-C to Ethernet adapter to plug the iPad directly into a router or switch. Once it has a wired connection, it should automatically check in with Hexnode and process all those pending commands (including the one to exit Kiosk mode).
• Apple Configurator: Connect the iPad to a Mac and use Apple Configurator to manually deploy a new Wi-Fi profile to the device.

Please let us know if either of these methods works for you.

Regards,
Sienna Carter
Hexnode UEM

Thank you, we grabbed an Ethernet adapter, and it worked.