How to exit Multi-App Kiosk on an offline Android TV device using a remoteSolved

Yes. If the kiosk exit criteria were already configured and synced to the Android TV device before it went offline, you can exit kiosk mode locally without internet connectivity.

The kiosk exit passcode and tap requirement are stored locally by the Hexnode agent on the device. Since the device is offline, remote actions from the Hexnode console will not work, but the local kiosk exit flow can still be triggered from the device.

For an Android TV device without a touchscreen, use the remote control’s Select/OK button as the tap input. The important part is where you perform the taps:

1. Stay on the Hexnode Launcher screen.

2. Move the focus/cursor to a blank area of the launcher, away from app icons.

3. Press Select/OK 10 times quickly.

4. When the kiosk exit passcode prompt appears, enter the configured kiosk exit password.

Avoid pressing Select/OK while an app icon is focused. If an app opens, the tap sequence may reset and you will need to return to the launcher and try again.

Regards,

Mary Romero

What about the “Reboot and tap to exit kiosk mode” option? Since the app relaunch delay is 20 seconds, does the 10-tap action have to be completed within those 20 seconds after reboot?

Correct. When “Reboot and tap to exit kiosk mode” is enabled and the relaunch delay is set to 20 seconds, the exit action must be performed during that post-reboot window before the kiosk app is relaunched.

Recommended recovery steps:

1. Reboot or power cycle the Android TV device.

2. As soon as the Hexnode Launcher appears, move the focus to a blank area of the launcher.

3. Press Select/OK on the remote 10 times rapidly.

4. Enter the kiosk exit password when prompted.

5. After exiting kiosk mode, open the standard Android TV Settings menu.

6. Update the Wi-Fi or network configuration.

7. Once the device reconnects to the internet and checks in with Hexnode, reapply or sync the Multi-App Kiosk policy from the console.

If the TV remote supports pointer mode, that can make selecting a blank area easier. Alternatively, if the Android TV device supports a USB or Bluetooth mouse, using a mouse can also help perform the tap sequence more precisely.

Regards,

Mary Romero