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Not able to modify passcode or add fingerprints on iPad

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Hello. We have “modify passcode” enabled under our advanced restrictions. However, device users aren’t able to modify their passcode or add a fingerprint on their ipads – everything is greyed out. How do we fix this?

25 May 2020

All Replies

  • Hexnode

    28 January 2020

    grace-baker

    Moderator

    Hey, Thanks for posting the query.

    Please confirm that you have enabled the ‘Add or Remove Touch ID/Face ID’ option under Advanced Restrictions in iOS.
    On enabling the ‘Add or remove Touch ID’ option you will be able to add/remove a fingerprint to the iOS devices.

    Kindly use the help link for more insights into Advanced Restrictions in Android Devices.

    Cheers!
    Grace Baker
    Hexnode MDM

    28 January 2020

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