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Not able to modify passcode or add fingerprints on iPad

Unified Endpoint Management Community Forums iOS Management Not able to modify passcode or add fingerprints on iPad

  • This topic has 1 reply, 1 voice, and was last updated 7 months, 4 weeks ago by Grace Baker. This post has been viewed 158 times
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    • #4974 Score: 0
      Elliot

      Hello. We have “modify passcode” enabled under our advanced restrictions. However, device users aren’t able to modify their passcode or add a fingerprint on their ipads – everything is greyed out. How do we fix this?

    • #5131 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for posting the query.

      Please confirm that you have enabled the ‘Add or Remove Touch ID/Face ID’ option under Advanced Restrictions in iOS.
      On enabling the ‘Add or remove Touch ID’ option you will be able to add/remove a fingerprint to the iOS devices.

      Kindly use the help link for more insights into Advanced Restrictions in Android Devices.

      Cheers!
      Grace Baker
      Hexnode MDM

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