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Not able to modify passcode or add fingerprints on iPad

Unified Endpoint Management Community Forums iOS Management Not able to modify passcode or add fingerprints on iPad

  • This topic has 1 reply, 1 voice, and was last updated 4 months, 1 week ago by Grace Baker. This post has been viewed 64 times
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  • #4974 Score: 0
    Elliot

    Hello. We have “modify passcode” enabled under our advanced restrictions. However, device users aren’t able to modify their passcode or add a fingerprint on their ipads – everything is greyed out. How do we fix this?

    #5131 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for posting the query.

    Please confirm that you have enabled the ‘Add or Remove Touch ID/Face ID’ option under Advanced Restrictions in iOS.
    On enabling the ‘Add or remove Touch ID’ option you will be able to add/remove a fingerprint to the iOS devices.

    Kindly use the help link for more insights into Advanced Restrictions in Android Devices.

    Cheers!
    Grace Baker
    Hexnode MDM

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